Getting started > Getting help

Getting help

We offer several resources you may find helpful when using SpaceClaim.

Online help

Detailed tooltips are provided for each tool within SpaceClaim. You may find that a careful reading of the tooltip provides all the information you need to use the tool.

If you need more information, click in the tab bar or press F1 while the tooltip is open to display the online help for the tool. The online help provides step-by-step instructions, animations, and examples.

Customer support

SpaceClaim is committed to providing you with every opportunity to communicate directly with us so you benefit by helping us continuously improve our products, services, and build our growing community. We want to help you apply SpaceClaim efficiently to solve your product development problems.

SpaceClaim's annual lease license includes subscription services, so you can be confident that you will always have access to expert technical resources and the latest software. Subscription services provide the latest product releases and upgrades, direct access to SpaceClaim technical resources via phone, email, and chat, and personalized access to our customer portal: MySpaceClaim.com.

To contact customer support:

• Email: support@spaceclaim.com

• Mail: SpaceClaim, 150 Baker Ave Ext., Concord, MA 01742

• Toll free phone: 1.800.636.4215

• Local/International phone: 1.978.482.2281
  Phones are staffed 8:30am - 6pm EST, Monday-Friday, excluding US national holidays

When contacting customer support, the following information may be needed to properly diagnose your issue:

• SpaceClaim version number

• Environment details (operating system, hardware, graphics card)

• Brief description of your issue

• Detailed steps to reproduce the issue

• Related files (journal files, data files)

Gathering this information before contacting customer support could help us find a resolution more quickly.

MySpaceClaim.com

MySpaceClaim.com is a personalized web portal for easy access to everything SpaceClaim. The web portal provides the ability to:

• Gain access through a unique user name and password

• Directly download SpaceClaim software, including purchased new products, updates, and upgrades

• Search the product knowledge base for answers to common questions

• Learn from self-paced training tutorials

• Check on the status of your license

• Submit a new idea to influence product development

• Find the status of outstanding issues

To access MySpaceClaim.com, select the Login link at the top of the SpaceClaim.com home page.

To check for updates

When you open the SpaceClaim application, it automatically checks for updates. If updates are available, a message appears in the status bar.

1   Select SpaceClaim Options from the Application menu and click Resources.

2   Click Check for updates to check for recent software updates.

To download models, contact us, or find the version number

1   Select SpaceClaim Options from the Application menu and click Resources.

2   Click:

• Get models to download models from the SpaceClaim model library

• Contact us to contact us through our website

• About to find the version number of the SpaceClaim software you are running.